Fluctuation and creative chaos
They stimulate the interaction between the internal and external context of the organization.
Fluctuation is an order in which predicting the occurrence of events is more complex; with it, the breakdown of routines, habits, or shared cognitive frameworks occurs. It is related to a sharpening of perception by forcing us to step out of our comfort zone and causing us to reconsider our usual approaches and perspectives. At the organizational level, it forces the interaction between individuals and the redefinition of concepts, creating new knowledge.
On the other hand, chaos happens every time the organization faces critical situations (e.g., declining sales or performance). It can be intentionally forced by leaders to create a kind of crisis atmosphere among members when new challenges are presented to them. This chaos has been called creative chaos and serves to focus the members on posing and solving problems, emphasizing the importance of the definition of the problem and the solution. For it to be carried out, the reflective participation of the members regarding their actions is necessary since, otherwise, it can lead to destructive chaos